Frequently Asked Questions
Q: What is your Minimum Order Quantity (MOQ)?
A: We have no MOQ requirements; 1 piece is acceptable for your needs.
Q: Can I request a sample order?
A: Yes, we welcome sample orders to test and check quality. Mixed samples are acceptable and free samples are available on request.
Q: What is the typical lead time for orders?
A: Samples typically take 1-3 days, while mass production requires approximately 5-10 days depending on quantity.
Q: What certificates are available for your medical devices?
A: We provide CE, ISO, and SGS certifications. We can also apply for specific certificates according to your regional requirements.
Q: Do you offer customization services?
A: Yes, we provide full custom services. Please provide your samples or technical drawings for evaluation.
Q: How do you handle shipping and delivery?
A: We can deliver directly to your address via sea freight, air freight, or express courier services.
Alhilal Healthcare
