Frequently Asked Questions
1. Do you offer OEM or ODM services?
Yes, we offer both OEM and ODM services. We can manufacture products based on your branding or work with you to create custom designs that align with your vision.
2. How soon will my order be shipped?
Orders are processed and shipped within 4-6 business days after payment is received. A tracking number will be provided once dispatched.
3. Can I use my own shipping agent?
Yes, you can. We can ship directly to your agent or arrange for them to pick up the order from our warehouse.
4. What should I do if my order is held in customs?
Customs inspections are normal. If additional documentation is required, the shipping company will contact you. We are ready to provide any necessary documents to assist.
5. What is the warranty policy?
We are committed to satisfaction. If a product malfunctions, we offer refunds or replacements for defective units upon receiving photo evidence and confirmed returns.
6. Is there a minimum order quantity (MOQ)?
95% of our products have no minimum order quantity, allowing you to access wholesale pricing even for small orders.
Alhilal Healthcare
