Frequently Asked Questions
Are you a factory or a trading company?
We are a Chinese medical imaging instruments manufacturer. All products are manufactured by our professional team.
Can you accept OEM services?
Yes, we provide OEM services tailored to your specific requirements in addition to our own branded products.
What is the expected delivery time?
Standard orders are typically delivered within 7 working days upon payment. Samples are generally ready-made for immediate dispatch.
What kind of warranty do you offer?
We provide a two-year free warranty. If any fault occurs within this period, we will repair the product or replace the faulty assembly free of charge.
What are the available payment terms?
We accept various payment methods including T/T Bank Transfer, Trade Assurance Service, Western Union, Money Gram, PayPal, L/C, and Cash.
Is technical support available for installation?
Yes, we provide comprehensive guidance for our endoscope imaging systems to ensure proper setup and operation.
Alhilal Healthcare
